PLEASE READ THESE DETAILS PRIOR TO ORDERING 

It is getting increasingly difficult to ship some types of items e.g.

Aerosols / Dyes or similar / Flammable Liquids (including paint unless water based) / 

Adhesives / Liquids considered to be Toxic / Similar hazardous goods

If you purchase an item considered to be  "PROHIBITED" by Royal Mail we will arrange for the item(s)  to be sent via a courier service. 

We apologise in advance for any inconvenience this may incur.

In the event your order includes any item  that we are unable to dispatch you will be contacted prior to us processing your order.

SHIPPING COSTS

FREE SHIPPING ON ALL ORDERS OVER £30 - UK MAINLAND ONLY

We have a Flat Rate of £3.25 for all purchases up to £30 

 UK MAINLAND ONLY 

Orders will be sent either Royal Mail Second Class or Courier on 3-5 day service

For urgent orders please phone us at the shop on 01305 836484 to work out the best way to get you items to you.


LOCAL CUSTOMERS MIGHT LIKE TO PLACE THEIR ORDER 'ONLINE' 
Just send us an email (artycrafty.co@gmail.com) let us know when you want to collect and it will be ready for you on your arrival!
ANY questions just give us a call 01305 836484

 Please note our policy regarding returns 

1. Subject to your statutory rights we will accept returns up to 15 days from the date of purchase. If an item is returned, the amount refunded will be limited to the price paid less the original shipping cost.

2. Most couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your products between these hours. 

3. Unfortunately if your item was left by request in an unsecured location and is subsequently lost or stolen, we are not able to replace or refund purchases. 

Please advise us of a secured location to ensure this does not happen.

4. Most of our products are supplied direct from stock and we will dispatch your order within 2 business days (normally the same or next working day).  If we're unexpectedly out of stock or there is a delay for other reasons, we'll e-mail you to let you know and ask if you wish to continue with the transaction. 

5. We'll try to get your items to to you quickly but can't compensate you if they turn up late. First class post usually arrives within 1-3 days, or within 5 days for Second class post. Please allow 3 weeks (15 working days) before reporting items as lost - this is based on the timescale stipulated by Royal Mail. 

6. If an item gets lost or damaged in transit, we'll offer to replace the items or issue a refund, depending on the circumstances. This does not affect your statutory rights.  


 

For customers outside the UK or in the Highlands & Islands please contact us with your proposed order and we will provide you with a quotation for shipping 

Surface service overseas
Overseas air service
Royal Mail Service
Courier service